Returns & Exchanges

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RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be included
  • All items would need to be purchased originally fromSingapore

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Items on sale are non-exchangeable nor returnable. 

1. VALIDITY FOR EXCHANGES & RETURNS

All All exchanges and returns would need to be raised within 3 days of the delivery date for local orders, and 10 days for overseas orders. All requests for returns however, would need to be strictly made online at  www.opioshop.com for both local and overseas deliveries.

2. EXCHANGES & RETURNS ONLINE

2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
2.3 Wait for our email confirmation and you will be notified once we are ready to send a courier to pick up your refund and/or exchanges item(s).  Generally, the processing period is 5 working days upon receipt of your parcel.

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Opioshop.com makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with
description and fitness for a particular purpose.

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