How do I find my correct shoe size?
- You can check the size guide on our website, and the video below demonstrates how to use the shoe size guide effectively.
- Additionally, it's important to determine your foot shape. If you have a wider or flatter foot, please refer to our product description to determine whether you should stick to your normal size or choose a size larger.
How can I determine if I have a wider foot or flat feet?
Wider Feet or Flat Feet :
- If you've found that you need to go up a size in shoes to accommodate the width, even if the length is suitable.
Flat Feet.
- If your feet appear slightly wider than average and you can visibly see the sides of your feet bulging out of your shoes.
- If your entire foot touches the ground when you stand, it is called a fallen arch.
- If you've found that you have a protrusion of the big toe bone.
If you notice your shoes wearing out more on the inner side.
Do your sizes run true to standard measurements?
- We use European measurements, and our sizes are true to these standards. For instance, if you have a normal foot shape, you should select your usual size.
How do I care for and clean my shoes?
- We typically use faux leather, and for cleaning, you can apply shoe polish based on the color of the leather. Alternatively, use a shoe shine sponge.
- Please avoid using water, and make sure the shoes have a little ventilation when stored.
Do your shoes come with a cover or protector?
- Yes, it usually comes with a dust bag.
Do you use genuine leather or medical-grade insoles?
- We use cushioned insoles for comfort and high-quality materials for lightweight soles, ensuring extended wear without discomfort.
Will sold-out items be restocked?
- We usually restock specific items within 15 to 30 days maximum, and we announce it on our platforms.
Can I find detailed product information, including materials used?
- Yes, you can find this information in the product details section on the product page.
- For additional answers, please contact our customer service or submit your questions through our platforms.
