Exchange & Return Policy
Terms and Conditions:
You have the right to return or exchange your order within 14 days of receiving it. To ensure your return or exchange is processed smoothly, please adhere to our Return Policy guidelines:
• Returned items must be in their original, unused condition, with the original packaging. We cannot accept items that have been worn, damaged, washed, or altered in any way.
• Please submit a return request before sending back any items; we do not accept returns without a prior request.
• It is not possible to open the package upon delivery and return it immediately to the courier. You can receive your item and later exchange/return it.
• Exchanges and Returns are free of charge.
• Products can be returned if they incur physical damage during the shipping process.
• Products can be returned if you receive a wrong/different item than the one you ordered.
• If you wish to return a single item from a bundled package, you must return the entire bundle and place a new order. In this case, you will be able to exchange the size only.
Steps:
1- Submit the Request: If you're looking to return or exchange an item, please fill in the return or exchange request forms.
2- Prepare the Item: Safely pack the item you're returning or exchanging, making sure to include all original tags and packaging. The better the condition of the item, the smoother the process will be.
3- Arrange Pickup: Our shipping partner will get in touch with you within 4 to 7 working days to arrange the pickup of the item you're returning. They will specify a convenient time for the pickup.
4- Quality Check: Once we receive the returned item, our team will conduct a thorough quality check. This step is crucial to ensure the item is in the expected condition.
5- Choose Your Preference: If you're exchanging the item, you can specify the size or alternative item you'd like to receive. If you're returning the item for a refund, we'll process it as per our refund policy.
6- Receive the Exchange/Refund: Once the quality check is completed and your preference is confirmed, we will proceed to ship the new item (for exchanges) or initiate the refund process (for returns) as per our policies.
7-Stay Updated: Throughout this process, we'll keep you informed via email about the progress of your return/exchange. You can always reach out to our customer support team if you have any questions or concerns on orders@opioshop.com
The overall return/exchange process typically takes around 14 working days, factoring in the steps involved, from initiating the request to receiving the exchange or refund. Our goal is to make this process as smooth and hassle-free as possible, ensuring you have a positive experience with Opio.
Refund Process:
Opio is committed to ensuring that you receive your refund within a span of 14 working days. Refunds are initiated within this time-frame after we've received the returned items in our warehouse.
Rest assured, the refund will be processed for the amount you initially paid for the items. During promotional periods, the refund will be adjusted based on the price you originally paid.
Here is how you will receive your refund;
* Credit Card Payment: If you made the payment using a credit card, the refund will be processed back to the same credit card you used for the purchase. It might take a few days for the refunded amount to reflect in your account, depending on your bank's processing time.
* Cash Payment: If you paid in cash, you have a few options for receiving your refund:
- Bank Transfer: Provide us with your full name, bank name, branch, and International Bank Account Number (IBAN) for the refund.
- Gift Card: Opt for a full refund in the form of a gift card provided by Opio that you can redeem anytime.
- Egypt Post Offices: Choose to receive your refund through Egypt Post Offices by presenting a valid ID number. Please note that a transaction fee of EGP 15 will be deducted from the refunded amount.
In accordance with the regulations set by the Consumer Protection Agency (CPA) and the Central Bank of Egypt, it may take between 7 to 14 days for the refunded amount to reflect in your bank account. The exact duration is subject to your bank's processing time.
Our aim is to make sure you have a seamless and transparent refund process. If you have any inquiries or need clarification, our customer support team is always available to assist you.
Non-Exchangeable/Returnable Items:
The following products cannot be returned to ensure the safety of Opio customers:
• Items that have been used, ironed, worn, washed, altered, damaged, or are not in their original condition.
• Shoes that are not returned in their original box.
• Items from which the brand tag or price tag has been removed.
• Swimwear, scarves, jewelry, Opio Gift Card and accessories.
Quality Check
If your item does not pass the quality check, we will attempt to return it to you. If you are unavailable to receive it, the item will be marked as damaged, and we will dispose of it accordingly.
