Exchange & Return Policy
(Buy 1 Get 1) Terms and Conditions:
- When you add the item to your cart, it will give you different recommendations to add to your cart. You can choose not to add it and you can change the second free item within the range of products included in the offer (https://opioshop.com/collections/offers)
- Of the 2 (two) sale products purchased, the price paid is the highest price and the second item is free.
- Purchasing products included in that offer are non-refundable, they can only be exchanged by another item in the offer.
- This offer cannot be combined with other discounts
- Promotion applies while stock lasts and only for the items offered.
General Terms and conditions:
- You can exchange your purchase within 14 days of the shipping date.
- Exchanges take 3-4 working days to be delivered.
If you are requesting an Exchange, kindly fill in this form: https://bit.ly/OpioExchange
Exchange forms are processed daily during working hours, our team will only contact you if an exchanged item is not available.
- You can return your purchase within 14 days of the shipping date.
- Returns must be unworn with the original tags attached and with its original packaging.
- Merchandise returned without the original tag attached or packaging may not qualify for a refund.
- Refunds take an average of 7-10 business days to be processed. The courier will pick up the returned item and refund you. If the refund is being issued to a credit card, depending on your bank, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- You will be refunded the same way you purchased your item.
- Accessories and Swimwear are not eligible for a refund.
Refund forms are processed daily during working hours, our team will only contact you if an exchanged item is not available.