FAQs

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Account” followed by ‘Create Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

All orders placed in Egypt can be paid cash on delivery, Credit Card and Installment options like Sympl and Tabby that give you the option to pay in installments.

Yes, you can. Please drop us an email on orders@opioshop.com with your order number in the subject line and we are more than happy to help you with it.

Key in the discount code at the field “Discount Code” and click “apply” in check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Order updates will be sent to you through email or via text message if you approved it after placing your order.

The standard courier delivery time is within 2-3 working days inside Cairo & Giza and 4-5 working days to other governorates, excluding weekends and public holidays. Time stated is based on Cairo Local Time (UTC/GMT +2hours). This is applicable only to local deliveries.

Standard shipping for EGP 50 for all

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at orders@opioshop.com we will get back to you as soon as we can.

We apologize if you have received a defective item from us. Please contact our Customer Experience team at orders@opioshop.com with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Experience team at orders@opioshop.com and we will get back to you as soon as we can.

Please add in the comment section of your order what time you would like to receive it and we will make sure to notify our couriers. Alternatively, you may drop us an email at orders@opioshop.com and we will assist you.