ORDERING

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

Please click on “Account” followed by ‘Create Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

How do I pay for my orders?

All orders placed in Egypt can be paid cash on delivery or by Credit Card, as for international order, credit card is the only payment option for the time being.

Can I amend and cancel my order?

Yes, you can. Please drop us an email on Help@opioshop.com with your order number in the subject line and we are more than happy to help you with it.

I have a discount code, how can I use it?

Key in the discount code at the field “Discount Code” and click “apply” in check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

How will I receive my order updates?

Order updates will be sent to you through email or via text message if you approved it after placing your order.

SHIPPING & DELIVERY

How long will it take for me to receive my order?

The standard courier delivery time is within 2-3 working days inside Cairo & Giza and 3-5 working days to other governates, excluding weekends and public holidays. Time stated is based on Cairo Local Time (UTC/GMT +2hours). This is applicable only to local deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

How much will I pay for shipping?

There are two shipping methods, Standard shipping for 50 EGP and Express shipping for 100 EGP. If your order is above 1000 EGP you will receive free shipping but this is not applicable for express shipping.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at help@opioshop.com we will get back to you as soon as we can.

I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at help@opioshop.com with a snapshot of the product and we will get back to you as soon as we can.

I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at help@opioshop.com and we will get back to you as soon as we can.

I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

Please add in the comment section of your order what time you would like to receive it and we will make sure to notify our couriers. Alternatively, you may drop us an email at help@opioshop.com and we will assist you further

EXCHANGE & REFUND

How can I submit my request?

If you are not satisfied with your purchase for any reason, you can exchange or return your purchase by filling in the Exchange/Return Form.

Where can I find the Exchange/Return form?

To receive the form send us an email via Help@opioshop.com with "exchange" or "refund" in the subject.

How long does it take to receive my refund?

For the vast majority of returns, it takes from 7-14 business days for the courier to pick up your package and complete your refund. If the refund is being issued to a credit card, depending on your bank, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

Why is my Exchange/Return request not accepted?

Returns must be unworn with the original tags attached and with the original packaging. Merchandise returned without the original tag attached or packaging may not qualify for a refund. Please note that we do not accept ACCESSORIES & SWIMWEAR for exchanges & refunds.

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